About this policy
This policy applies to eligible digital services provided by UTILIPAY HUB (OPC) PRIVATE LIMITED.
01 — Before a project begins
If you cancel before work starts, an eligible payment can be refunded after unavoidable gateway or third-party charges.
02 — After work has started
Payments covering completed milestones, delivered work, reserved time and committed external costs are non-refundable. Any remaining unearned amount is reviewed against the agreed scope.
03 — Third-party purchases
Domains, hosting, licences, stock assets and advertising spend are governed by their providers and are normally non-refundable once ordered.
04 — Requesting cancellation
Email the project name, invoice number and reason. We will confirm completed work, external costs and any eligible amount in writing.
05 — Approved refunds
Approved refunds are returned to the original payment method where possible. Provider processing times may apply. Statutory rights remain unaffected.